My order was delivered in good condition within two days. I didn't see the instruction sheet, but assembly went without a hitch, other than having to find a spot to drill down without hitting a rock. The ****-base cut easily through heavy clay soil. It's been a week since install and the birds are starting to come around. I've seen squirrels attempt three times to climb the pole, but so far they stop as soon as their noses reach the baffle. I have a small yard, so keeping the feeder pole ten feet from something from which squirrels can catapult isn't possible, so I'm hoping they'll continue to settle for seeds dropped from the feeders.